Audit of Performance Against Service Standards Reporting

Appendix B – Audit Criteria

Audit Objective #1: To assess the appropriateness of the data being tracked for reporting performance against service standards for both regulatory and non-regulatory fees. Audit Criterion 1.1: The data captured and reported accurately reflects the performance expectation set out in the service standard.
Audit Objective #2: To assess the accuracy, integrity, and reliability of service standard reporting for regulatory fees. Audit Criterion 2.1: A systematic method has been established for collecting the performance data.
Audit Criterion 2.2: Data reported can be verified against actual performance.
Audit Criterion 2.3: Data is collected, consolidated, and reported in a timely manner.
Audit Criterion 2.4: Performance results are reviewed and monitored by Canadian Grain Commission management.
Audit Objective #3: To review the preliminary performance data for non-regulatory fees and advise on the effectiveness of the reporting methods proposed. Audit Criterion 3.1: A systematic method has been established for collecting the performance data.
Audit Criterion 3.2: The pilot data collected can be verified against actual performance.
Audit Criterion 3.3: The performance data is able to be collected, consolidated, and reported in a timely manner.